Login Support - Password Issues & Support

Note - Hostology works as a "Single sign in" system, meaning that your login is unique to you.

Reset Password

Resetting your password can resolve issues such as:

1. You've forgotten your password
2. If you see an Error Message saying "Invalid Token" (This means the link has expired, but if you reset password you will be able to login)
3. If you See an error message on the login page when entering your password.

The link to the Reset password is: https://platform.hostology.co.uk/password/reset 

Alternatively, you can click 'Forgot password', enter your email address and receive a link allowing you to reset your password: 

Follow the link on the email and create a password with the following requirements:

• A digit is required
• A length of at least 8 characters is required
• A special character is required
• An uppercase letter is required
• A lowercase letter is required

You will now be able to login.

Locked out?

If you forget your password three times you will be locked out, your Admin can undo this by logging into their account and changing this for you. 

1.  Go to 'My Team' under your profile: 

2. Click on the three dots next to the user who has been locked out and click 'Edit': 

3. Untick the box next to 'Locked out' to unlock their account (NB. 'Active' signifies whether a user is active or not e.g. the user wouldn't be active if they had left the company.): 

4. Then click 'Save': 

If these processes do not solve your issue, please contact support@hostology.co.uk and we can investigate the issue for you straight away.