Setting up your Enquiry pipeline
Pipeline
How to connect your enquiries inbox straight to Hostology:
- Go to your venue and click on Venue Integrations on the lefthand menu, click on Connect via Nylas
2. You will be redirect to Nylas, choose your email provider from the list and sign in using your email username and password
3. Give Nylas permission to access your inbox and allow the connection
4. You will then be taken back to Hostology and you will see "Connected via Nylas"
You are now connected to Hostology and will receive all the relevant enquiries in the Pipeline page.
By default we currently deduplicate emails based on email address for all incoming enquiries. The Pipeline will sync up to the last 14 days and any unrecognised email addresses will create a new opportunity.
There's a couple of different filters you can choose from to make sure you're syncing the correct you want to see on Hostology.
The different options for incoming emails are:
- No filter - Allows all emails
- Multiple enquiry - Allows multiple enquiries from the same email address only if the subject is different
- Single enquiry - Limited to one enquiry for each unique email address, even if subject is different
You can also add known email exceptions and block certain senders (for example your internal team emails) or allow all enquiries from certain senders (for example Bridebook or Hitched)
If you need any help setting up your email on Hostology please let us know on support@hostology.co.uk or book in a call and we'll take you through it